Terms of service

General terms and conditions of sale

This document governs the purchase of products through the online store skymedic.eu, owned by Hans Biomed S.L. (trade name Skymedic), hereinafter the PROVIDER.

By placing an order, the USER declares that they:

  • Have read, understand and accept the terms set out herein.
  • Have sufficient legal capacity to enter into contracts.
  • Assume the obligations set out herein.

These terms are valid for an indefinite period and apply to all purchases made in the store. The PROVIDER may amend them by publishing the new version on this page; the version applicable to each order is the one in force at the time of purchase, and changes do not affect orders or promotions already confirmed.

Identity of the parties

On the one hand, the supplier of the products is Hans Biomed S.L., with registered office at Isaac Peral, 91 – 08224 Terrassa (Barcelona), Spain, Tax ID (NIF) B65592602, customer service telephone +34 937 42 64 24 and email info@skymedic.eu.

On the other hand, the USER, who may purchase as a guest or with a customer account. If the USER creates an account, they are responsible for keeping their login details safe and for notifying the PROVIDER of any unauthorised use. In all cases, the USER is responsible for the accuracy of the information they provide.

Purpose of the contract

These terms govern the sale and purchase relationship between the PROVIDER and the USER: the delivery of a specific product in exchange for the price publicly displayed in the store. The contract is concluded when the USER confirms the order and receives the order confirmation by email.

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), as detailed in the Privacy Policy.

In accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), these terms are structured as follows:

  1. General terms of contract.
  2. Shipping of orders.
  3. Right of withdrawal.
  4. Complaints.
  5. Force majeure.
  6. Assignment and severability.
  7. General aspects of the offer and products for professional use.
  8. Price and period of validity of the offer.
  9. Shipping costs.
  10. Payment methods.
  11. Purchase process.
  12. Legal guarantee.
  13. Applicable law and jurisdiction.

1. General terms of contract

Unless otherwise agreed in writing, placing an order implies acceptance of these terms. No stipulation by the USER that differs from them shall have effect unless it has been previously accepted in writing by the PROVIDER.

2. Shipping of orders

The PROVIDER will not ship any order until payment has been verified. Shipments are made by express courier to the address provided by the USER.

Orders are prepared Monday to Friday, except public holidays. The usual delivery time is 24-48 working hours in mainland Spain, 3 to 7 working days to the Balearic Islands, Canary Islands, Ceuta and Melilla, 3 to 6 working days within the European Union and 5 to 12 working days to the rest of the world. Delivery times are counted from confirmation of payment and of product availability, and are detailed in the Shipping Policy.

If the PROVIDER fails to deliver the order within the agreed period, the USER may grant it an additional period; if the order is not delivered within that period either, or in any case if 30 days have elapsed since the agreed delivery date, the USER may cancel the order and receive a full refund of the amount paid at no cost.

The PROVIDER shall not be liable for failure to deliver where this is due to the information provided by the USER being false, inaccurate or incomplete.

Delivery is deemed to have taken place when the carrier makes the products available to the USER or to the person designated by the USER. We recommend checking the parcel on delivery and informing the carrier of any visible damage; if the parcel arrives damaged, the USER must report it to info@skymedic.eu with photographs within 48 hours. This notification makes it easier to deal with the carrier and does not limit the USER's guarantee rights.

Some products (for example, exosomes and certain professional serums) require a cold chain: they are shipped in insulated packaging and only from Monday to Wednesday.

3. Right of withdrawal

A USER purchasing as a consumer has 14 calendar days from receipt of the product to withdraw from the contract without giving any reason, in accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defence of Consumers and Users (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU).

To exercise this right, the USER must notify the PROVIDER before the period expires by email to info@skymedic.eu, stating the order number. The PROVIDER will provide a return number (RMA) and, on request, the withdrawal form. The USER shall send the product, stating the RMA number, to Hans Biomed S.L., Isaac Peral, 91 – 08224 Terrassa (Barcelona), within a maximum of 14 calendar days from the notification.

Unless the return is due to a product defect or an error by the PROVIDER, return costs are borne by the USER. The PROVIDER will refund the amount paid, including the initial standard shipping costs, within a maximum of 14 calendar days from notification of the withdrawal, using the same payment method; it may withhold the refund until it has received the product or until the USER has provided evidence of having returned it. The USER is liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

In accordance with Article 103 of the TRLGDCU, the right of withdrawal does not apply to:

  • Sealed products which, for reasons of health protection or hygiene, are not suitable for return once unsealed after delivery (cosmetics, serums, vials, masks and single-use consumables).
  • Products made to the USER's specifications or clearly personalised.
  • Products liable to deteriorate or expire rapidly, such as those requiring a cold chain, once delivered.

Devices and equipment are accepted complete, with all their accessories and documentation, and in packaging that protects them during transport. The full procedure is described in the Returns Policy.

4. Complaints

Any complaint will be dealt with as quickly as possible through the following channels:

  • Post: Hans Biomed S.L., Isaac Peral, 91 – 08224 Terrassa (Barcelona), Spain.
  • Telephone: +34 937 42 64 24.
  • Email: info@skymedic.eu.

Official complaint forms (hojas oficiales de queja y reclamación) are available to the USER. If the complaint is not resolved satisfactorily, a USER who is a consumer may contact the consumer affairs services of their autonomous community (in Catalonia, the Catalan Consumer Agency – Agència Catalana del Consum) or the competent Consumer Arbitration Board (Junta Arbitral de Consumo), without prejudice to their right to go to court.

5. Force majeure

The parties shall not be liable for any failure to perform due to force majeure. Performance of the obligation shall be postponed until the force majeure event ceases.

6. Assignment and severability

The USER may not assign, transfer or convey the rights, responsibilities and obligations arising from the purchase.

If any provision of these terms is declared null and void or impossible to perform, the validity and enforceability of the remaining provisions shall not be affected.

7. General aspects of the offer and products for professional use

All sales and deliveries by the PROVIDER are governed by these terms. No agreement to the contrary shall have effect unless expressly agreed in writing and signed by the PROVIDER, in which case it shall prevail.

Owing to continuous technical progress and product improvements, the PROVIDER may modify product specifications with respect to the published information, provided that this does not affect the value of the products offered or orders already confirmed.

Skymedic markets cosmetic products, devices and consumables for skin and hair care. Certain products, identified as for professional use, equipment or medical devices, are intended exclusively for healthcare professionals and authorised centres; by purchasing them, the USER declares that they meet the legal requirements for their purchase and use. The information in the store does not replace the advice of a healthcare professional.

8. Price and period of validity of the offer

Prices are expressed in euros and include the applicable Value Added Tax (VAT). For shipments to other European Union countries, the VAT of the destination country applies. For shipments outside the EU and to the Canary Islands, Ceuta and Melilla, taxes, customs duties and import charges are payable by the recipient. Unless expressly stated otherwise, prices do not include shipping costs, which are shown before the order is confirmed.

Before confirming the purchase, the USER can check all the details: products, quantities, price, availability, shipping costs, discounts, taxes and total. Prices may change until the order is confirmed; once confirmed, the order price is maintained. The PROVIDER may cancel an order due to lack of stock, an obvious pricing error or suspected fraud, refunding in full any amount charged.

Every payment gives rise to an invoice issued in the name of the USER or of the company name provided when placing the order, which will be sent to the email address provided. For any information about an order, the USER may call +34 937 42 64 24 or email info@skymedic.eu.

9. Shipping costs

Shipping costs are calculated according to the total weight of the order and the delivery address, and are shown at checkout before the order is confirmed. Current rates (VAT included):

  • Mainland Spain: up to 2.99 kg, €11.10; from 3 to 4.99 kg, €16.36; from 5 to 100 kg, €30.88.
  • Balearic Islands, Canary Islands, Ceuta and Melilla: up to 2.99 kg, €56.87; from 3 to 4.99 kg, €81.07; from 5 to 100 kg, €112.53.
  • European Union: €9.95; free shipping on orders of €120 or more.
  • Rest of the world: €24.95.

Full details are available in the Shipping Policy.

10. Payment methods

The PROVIDER accepts the payment methods shown at checkout: credit or debit card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay and, where available, PayPal and other local payment methods. No surcharges apply for the chosen payment method. Payment is charged when the order is confirmed. Payments are processed through secure gateways with strong customer authentication (3-D Secure); the PROVIDER does not store full card details.

Discounts and promotional codes are applied at checkout in accordance with their specific conditions and cannot be combined unless otherwise stated.

11. Purchase process

Any product in the catalogue can be added to the basket, which shows the items, quantity, price and total amount. The basket does not constitute a commitment for either party. To place the order:

  1. Contact details and shipping address.
  2. Selection of the shipping method.
  3. Selection of the payment method and billing details.
  4. Review of the summary and confirmation of the order (payment).

Once the order has been confirmed, the USER immediately receives a confirmation email and, when the order leaves the warehouse, a further email with the tracking number.

12. Legal guarantee

All products offered are original, unless otherwise stated in their description. In accordance with Articles 114 et seq. of the TRLGDCU, as amended by Royal Decree-Law 7/2021, the PROVIDER is liable to the consumer USER for any lack of conformity that exists at the time of delivery and becomes apparent within three years of delivery.

Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery is presumed to have existed at that time, except where this presumption is incompatible with the nature of the product or of the lack of conformity.

Products are in conformity with the contract when they match the description, type, quantity and quality stated; are fit for the purposes for which products of the same type are ordinarily used and for any particular purpose that the USER has communicated and the PROVIDER has accepted; and offer the quality and performance that the USER may reasonably expect. The properties stated in the manufacturer's information and the photographs are for guidance only; a lack of conformity of which the USER was aware, or could not reasonably have been unaware, at the time of purchase is not considered a lack of conformity.

In the event of a lack of conformity, the USER may choose between repair or replacement of the product, unless one of these is impossible or disproportionate. Both are free of charge for the USER (including shipping, labour and materials costs) and are carried out within a reasonable period. If neither is possible, they are not carried out within a reasonable period or they fail to bring the product into conformity, the USER may request a proportionate price reduction or termination of the contract, unless the lack of conformity is minor. Following a repair, the PROVIDER is liable for one year for the lack of conformity that gave rise to it.

The right to claim under the guarantee expires five years after the lack of conformity becomes apparent. If it is impossible or excessively burdensome for the USER to contact the PROVIDER, they may claim directly from the producer.

To make use of the guarantee, the USER must email info@skymedic.eu stating the order number and describing the problem, with photographs if possible.

13. Applicable law and jurisdiction

These terms are governed by Spanish law. For a USER who is a consumer, any dispute shall be submitted to the courts of their place of residence, without prejudice to the mandatory consumer protection rules of their country of residence.

Where the USER acts as a professional or business, the parties submit, expressly waiving any other jurisdiction, to the courts of Terrassa (Barcelona).

Last updated: 9 November 2026.