FAQs

Frequently Asked Questions

Ordering & Delivery

How long does delivery take?
Orders within Spain arrive in 2-5 business days. Orders to the rest of the European Union also ship from Spain.

Is delivery free?
In Spain, delivery costs €4.95 and is free on orders over €60. In the rest of the European Union, it costs €9.95 and is free on orders over €120.

Will I be charged customs or import VAT in the EU?
No. Orders ship from Spain, so they never cross a customs border within the European Union. There is no import VAT and no carrier surcharge.

Do you deliver outside the European Union?
Check the options and cost at checkout, or email us at info@skymedic.eu.

Products

Are your products tested on animals?
No. All Skymedic products are cruelty-free and never tested on animals.

Are the products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. If in doubt, write to us and we will recommend the most suitable routine.

What does ISO 13485 certification mean?
ISO 13485 is the international standard for medical device quality management. It ensures our processes meet the most demanding safety and quality standards.

Professional Accounts

How do I create a professional account?
Go to Skymedic for professionals. Creating the account takes under a minute; you then complete your professional profile.

What are the benefits of a professional account?
With a professional account you see professional pricing across the catalogue, can request quotes, and get access to Skymedic Academy training and an account manager.