Refund policy

Returns and refunds policy

Responsible party: Hans Biomed S.L. (Tax ID / NIF B65592602), Isaac Peral 91, 08224 Terrassa (Barcelona). Contact: info@skymedic.eu · +34 937 42 64 24.

Right of withdrawal (consumers)

If you buy as a consumer, you have the right to withdraw from the contract within 14 calendar days of receiving your order, without giving any reason, in accordance with Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users – Ley General para la Defensa de los Consumidores y Usuarios). To exercise this right, email us at info@skymedic.eu stating your order number. You may use the withdrawal form, which we will send you on request.

Exceptions

For reasons of hygiene and health protection, sealed products that have been unsealed after delivery cannot be returned (cosmetics, serums, vials, masks and single-use consumables), nor can personalised products. Devices and equipment are accepted only if complete, unused and in their original packaging.

Return conditions

  • The product must arrive in its original packaging, unopened and with all accessories and documentation.
  • Return shipping costs are borne by the customer, unless the product is defective or the error is ours.
  • Return your order to: Hans Biomed S.L., Isaac Peral 91, 08224 Terrassa (Barcelona), Spain.

Refund

Once we have received and checked the product, we will refund the amount paid (including the initial standard shipping costs) within a maximum of 14 days, using the same payment method. Any additional costs resulting from choosing a delivery method other than standard shipping are not refunded.

Defective or incorrect products

If you receive a product that is damaged, defective or different from what you ordered, contact us within 48 hours with photographs and your order number. We will cover the collection costs and send a replacement or refund the full amount. Products are covered by the 3-year legal guarantee of conformity for consumers.

Professional customers

Purchases made by clinics and professionals (B2B) are governed by the agreed commercial terms, and the right of withdrawal does not apply to them. Product issues are likewise handled at info@skymedic.eu.