Shipping policy
Shipping policy
We ship from our warehouse in Terrassa (Barcelona). Orders are prepared Monday to Friday, except public holidays. Orders confirmed before 14:00 are dispatched the same working day.
Mainland Spain
- Standard shipping in 24-48 working hours, based on the total weight of the order (VAT included):
- Up to 2.99 kg: €11.10
- From 3 to 4.99 kg: €16.36
- From 5 to 100 kg: €30.88
Balearic Islands, Canary Islands, Ceuta and Melilla
Delivery time of 3 to 7 working days. Shipments to the Canary Islands, Ceuta and Melilla may be subject to import taxes and duties (IGIC/IPSI and customs clearance), which are payable by the recipient. Rate based on the total weight of the order (VAT included):
- Up to 2.99 kg: €56.87
- From 3 to 4.99 kg: €81.07
- From 5 to 100 kg: €112.53
European Union
- Shipping in 3-6 working days: €9.95.
- Free shipping on orders of €120 or more.
Rest of the world
International shipping in 5-12 working days: €24.95. Customs duties, taxes and import charges in the destination country are not included and are paid by the recipient. If your country has its own Skymedic store (United Kingdom, United States, Brazil, Colombia, Chile or Morocco), we recommend buying there to benefit from local shipping and payment.
Tracking and delivery
You will receive an email with the tracking number when your order is dispatched. If the parcel arrives damaged, tell the carrier at the time of delivery and email us at info@skymedic.eu with photographs within 48 hours.
Products with special requirements
Some products (for example, exosomes and certain professional serums) require a cold chain or specific storage conditions; they are shipped in insulated packaging and only from Monday to Wednesday to avoid weekend hold-ups.